Transform your enterprise with Turnkey AI
Turnkey AI Professional Services and Consulting Services
Effective AI transformation can be complex. Our team is here to help. Iternal’s Turnkey AI solution provides an out-of-the-box easy button for Generative AI that is proudly NOT a science project. Our expert team brings the knowledge of large scale AI transformations to accelerate your team’s actualization of material and tangible AI results. From sales enablement strategy, to marketing and communications, our leadership team has experience developing new strategies to make your business successful. Combining deep transformation backgrounds with the Turnkey AI™ technology will enable Iternal’s teams to identify areas for improvement and execute on the vision to ensure you are able to succeed in your transformation mandate.
Start with a GenAI Readiness Assessment for Go-To-Market (GTM)
Iternal’s AI Readiness Assessment will cover the following areas:
- GenAI Maturity Assessment: The current maturity of the Customer’s GenAI people, processes & technology, in the context of content creation with GenAI
- Process and Workflow Assessment: The current Customer processes and workflows involved in content creation, identifying key performance metrics to track during transformation
- Transformation Roadmap: High-level roadmap detailing key work streams required to adopt GenAI for content creation use cases
- Financial Model: Benefits analysis detailing the costs of the current state and proposed future state environments, as well as the transformation cost, thereby providing suggested return on investment (“ROI”).
With Generative AI being a key strategic priority for CXOs and Boards across the industries, Iternal Technologies can provide an AI Readiness Assessment focused on Generative AI Go-to-Market Hyper-personalization.
The Assessment will enable your organization to establish a roadmap to integrate Generative AI hyper-personalization capabilities into all aspects of the customer journey and customer experience.
Additionally the Assessment will outline the transformation journey required to improve business processes, access new customer opportunities, reduce costs, and improve the efficiency and productivity of your workforce by using Generative AI.
Together we will build a AI transformation roadmap that accounts for all stages of the AI Transformation journey to include both successful utilization of AI on Day 0 as well as end stage lifecycle 6 months and 1 year, 2 years, 3+ years into the future. The Roadmap will include the following topics:
- AI capabilities and requirements + training data content lifecycle management
- Taxonomy completeness
- Cross-organizational alignment and governance
- Messaging integration & Systems integration strategy
Iternal’s solution uses advanced AI to align user behavior and preferences to inform the creation of content that is personalized, relevant, and engaging. Through the AI Readiness Assessment, Iternal offer services designed to help businesses and organizations create hyper-personalized content that meets the needs of their target audience.
Iternal’s “LASER” team of experienced taxonomy experts, data scientists, and AI engineers work closely with clients to ensure that their systems are optimized for maximum effectiveness.
Achieving Digital Transformation by working with the LASER Team
LASER is an acronym for Leadership, Advocacy, Solutions, Execution, and Results all of which are critical to an outstanding customer experience. At Iternal, LASER Team doesn’t maintain the relationship with the customer. The Iternal Technologies LASER Team grows the relationship, deepens the connections, and expands our partnership with every customer to ensure their continued success.
LASER Team provides leadership, advocates on behalf of the customer to the Iternal Technologies team, develops solutions, provides assistance in execution, and delivers results for our customers. The LASER Team also innovates new applications of the Iternal Software platform by collaborating with our customers to understand their goals, objectives, and challenges, and translate into actionable solutions.
Iternal Technologies’ LASER Team is made up of the best and brightest talent who perfectly combine the technical understanding of the Iternal Software platform with the business applications and relationship skills to lead our customers to excellence.
The LASER Team’s brilliant team members inspire confidence and trust whereby the customer can view their Iternal LASER Team representative as a mission critical relationship and trusted advisor required to achieve their own objectives.
Ethan Wood
Chief Marketing Officer
Kevin Marshburn
SVP Customer Operations LASER Team
Cynthia Williams
LASER Team Captain
Trevor Robinson
LASER Team Captain
Meet your LASER Team
LASER Team Captain (Leader)
The LASER Team Captain is responsible for leading the team of people at Iternal who engage with a customer. All other roles on the LASER Team will report into the LASER Team captain.
LASER Technical Leader / Engineering Liaison
The LASER Technical Leader or Engineering Liaison functions as a Technical and Engineering expert who also has a strong understanding of how the technology functions within a customer’s workflow, business use case, or organizational environment. This leader is capable of directly working with customer IT as needed to facilitate solution roll-out, has strong interpersonal and communication skills, and also capable of functioning as a software engineer who can at times undertake customer specific feature requirements in collaboration with Iternal’s Design and Product teams to deliver to the customer.
LASER Educator / Technical Support
This person functions as a trainer and someone who can provide support to the customer’s broader employee base as the technology is rolled out. Often this will come in the form of demonstrations, workshops, Q&As, documentation, and other methods for knowledge transfer.
LASER Team Analyst
Takes the experiences had with the customer working through the Rollout process and translates into actionable intelligence for other parts of the org (functioning as connective tissue between functional parts of LASER)
Professional Services – Job Descriptions
For work on behalf of Customer that requires Iternal team members to provide professional services, the following expertise is available. Please see the attached Price List Attachment for rates.
Job Title: Director of Engineering Services, Professional Services
General Experience:
Three (3) years of technical experience in software engineering and systems engineering. Requires competence in all phases of systems analysis techniques, concepts and methods. In addition requires competence in writing custom client solutions based on business use cases and workflows. Knowledge of available hardware, system software, input/output devices, and structure and management practices is required. Additional knowledge of programming abstractions, concepts and techniques is required.
Functional Responsibility:
The Director of Engineering is responsible for working with customers to gather requirements for deployment, advise the client on alternative hardware/software configurations and to deploy Iternal’s solutions into these environments. In addition, is responsible for overseeing the work of Core Services Engineers and managing larger deployment project plans. Finally, the Director of Engineering is responsible for coding customizations as per the client’s request and working with the client to integrate these customizations into their deployment. The Director of Engineering is responsible for small to large sized deployments in both the customization and deployment roles.
Minimum Education:
Bachelor’s Degree in Computer Science and three (3) years of relevant experience as required. Masters and PhD preferred.
Job Title: Core Services Engineer, Professional Services
General Experience:
Two (2) years of technical experience which applies to systems analysis/engineering and deployment of complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, and structure and management practices.
Functional Responsibility:
The Core Services Engineer is responsible for working with customers to gather requirements for deployment, advise the client on alternative hardware/software configurations and to deploy Iternal‘s solutions into these environments. The Core Services Engineer is usually responsible for small to medium size deployments.
Minimum Education:
Bachelor’s Degree in Computer Science or two (2) years of relevant experience as required.
Job Title: ILIM Certified LASER Team PM (Implementation Program Manager), Professional Services
General Experience:
Two (2) years of technical experience which applies to systems analysis/engineering and deployment of complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, and structure and management practices. Finally formal experience in product and/or project management.
Functional Responsibility:
The Implementation Program Manager is responsible for working with customers to gather requirements for deployment, advise the client on alternative hardware/software configurations and to coordinate deployments of Iternal Technologies’ solutions into these environments with other services organizations and the customer’s internal engineering staff.
Minimum Education:
Bachelor’s Degree in Computer Science or two (2) years of relevant experience as required.
Job Title: LASER Team Captain (Principal Solutions Consultant), Professional Services
General Experience:
7+ years of experience leading complex, large-scale, IT or technical or engineering programs and projects with, in some cases, 3 years of experience of transformation initiatives, technology implementation, and /or SaaS based software solutions or equivalent experience
Functional Responsibility:
The LASER Team Captain is responsible for enacting meaningful Business Transformation by joining the Customer’s world with the breakthrough technology developed by Iternal Technologies.
- Act as a trusted advisor who gains a deep understanding of client strategic priorities, key business objectives and assists them in realizing these objectives.
- Drive client education of Iternal Technologies software and foster new ways/use cases that enable them to maximize the platform’s value
- Leading the Customer Lifecycle (customer onboarding & implementation, through adoption, enablement, and renewal achievement). Maintain long-term perspective and vision for how Iternal becomes fully integrated into the customer’s business processes
- Leverage a data driven approach maximizing Iternal’s value to the Customer by quantifying decisions with available telemetry data & analytics, sharing of best practices, addressing business questions, accelerating the customer journey, delivering frictionless deployment, ensuring our customers capture the full potential and sustainable business advantages of Iternal’s software
Minimum Education:
Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience
