County Government: Citizen Engagement AI
Discover how a county government transformed citizen services and back office efficiency using AirgapAI while maintaining strict public sector data requirements and compliance standards.
Modernizing Public Services
Local governments face increasing pressure to deliver responsive, efficient services while managing tight budgets and strict data protection requirements. This county government partnered with Iternal to deploy AirgapAI, enabling AI-powered citizen engagement without compromising data security or public trust.
The deployment focused on back office operations and citizen-facing services, transforming how staff access information and respond to public inquiries while ensuring all sensitive data remains within government-controlled infrastructure.
Implementation Highlights
Citizen Services
- Automated permit inquiry responses
- Property record lookups accelerated
- Public records request processing
- Multi-department coordination support
Back Office
- Policy documentation search
- Inter-department communications
- Meeting preparation automation
- Training material development
Security & Compliance
By deploying AirgapAI on-premise, the county ensures all citizen data and public records remain within government-controlled infrastructure. Zero data is sent to external cloud services, maintaining full compliance with public records laws and data protection requirements.
Key Benefits
- Improved Citizen Experience: Faster, more accurate responses to public inquiries
- Staff Efficiency: Reduced time spent searching for information and policies
- Data Protection: Complete control over sensitive citizen data
- Cost Effective: No ongoing cloud AI subscription fees
Download the Full County Government Case Study
Get complete details on how county governments can transform citizen services with secure AI.
- Improved citizen response times by 60%
- Maintained strict public records compliance
- Reduced manual processing workload
- Enhanced service accessibility
- Zero data sent to external cloud services
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