Service and Support
Your business transformation is our priority. We provide comprehensive services and multiple support tiers to ensure your success with the IdeaFORGE platform.
Our Services
Content Creation Services
IdeaBlock content creation assistance to help you develop platform content. Our team works with you to transform your existing materials into modular, reusable IdeaBlocks.
Training Programs
Comprehensive educational programs including the LASER Team Captain Certification course. Empower your team with the skills to maximize platform value.
Implementation Support
Guided implementation to ensure rapid time-to-value. Skilled users can create text-based IdeaBlocks in less than 3 minutes.
Consulting Services
Strategic consulting to optimize your content strategy and maximize ROI. Our experts help you align technology with business outcomes.
Support Tiers
Three tiers of customer support ranging from standard to platinum enterprise. Regardless of tier, our objective is to make your customer experience as frictionless and refined as possible.
Standard
Essential support for growing teams
- Email support
- Knowledge base access
- Community forums
- Business hours response
- Platform documentation
Gold
Enhanced support for scaling organizations
- Everything in Standard
- Priority email support
- Phone support
- Extended hours coverage
- Quarterly business reviews
Platinum Enterprise
Premium support for enterprise deployments
- Everything in Gold
- 24/7 support availability
- Dedicated account manager
- Custom SLAs
- On-site training options
Get Started Quickly
Content integration into your IdeaFORGE instance is straightforward. Our streamlined implementation process ensures rapid time-to-value.
Request a Demo