Citizen Multi-Language Communications

Digital Transformation through Citizen Multi-Language Communications

With Language barriers creating communication issues for Government Agencies and their Citizens, Iternal’s software can streamline and alleviate much of the communication delays by enabling Federal, State, and Local Agencies to programmatically generate personalized Citizens instructions in a Citizens’s native language with the click of a button through automation and machine translations.

Leveraging a unified content translation and creation workflow within Iternal’s software, Federal, State, and Local Agencies can create content in English and through a built-in translation solution provided by leading translation providers, instantly translate English text into more than 350 unique language locales which can be used to generate media in many different forms to deliver to each individual Citizens, such as brochures, websites, FAQs, email instructions, check lists, video tutorials, digital signage, graphics and diagrams, fact sheets, etc.

Iternal’s software will help Federal, State, and Local Agencies create a more secure, efficient, and Citizen friendly experience by using AI and Automation to generate personalized and always up-to-date Citizen instructions in any language across various media types;
Translate content in any major media format (text, slides, audio, video, Adobe InDesign) into any foreign language with the click of a button;
Align and manage many different versions and variations of content across languages and cultures;
Provide a streamlined pipeline for the automation of translations into many languages and locales;
Personalize and tailor content experiences to the individual based on their Citizen’s needs in any major media format in the applicable foreign language;
Automate the production of video, audio, text (email, SMS, etc), and digital signage content used for Citizens instructions in the applicable foreign language;
Accelerate approvals, changes, updates, and other modifications to constantly evolving content in the applicable foreign language;
Create pre-screening questionnaires in order to tailor content to people applying to become employees / or new employees regarding information needed for operate within the agency and adjust the material presented based on the unique language and cultural requirements of each Citizens; and
Address threat situations with real-time sharing of the specific circumstances, procedures, and other guidance to key personnel or Citizens in their applicable foreign language.

DESIGNED FOR GOVERNMENT AGENCIES

Public sector organizations face unique challenges to accomplish complex missions with limited resources. Public sector leaders engaged in transformation embrace Iternal Technologies’ solutions when they want to serve, support, and communicate with citizens more effectively, achieve higher academic standards, and effectively achieve strategic mission objectives.

NEXT GENERATION AGENCY FUSION

Iternal’s software platform transforms Government Agencies (Federal, State, Local) and Education (Higher Ed, K-12) by automating the curation, assembly, and production, of key accurate, up-to-date, and compliant information, content, knowledge, date, and subject matter expertise, across all foreign languages.

SECURITY BUILT FOR SCALE™

Security has been a fundamental priority from day one. Hosted on AWS GovCloud or on premises using AWS Outpost, our technology was designed using industry leading architecture and security principals to ensure your most valuable information is safe and secure, and the security was built for scale.

Why use Iternal for your Agency’s Digital Transformation?

Instant Information, Content, Knowledge, and Data Control

Iternal’s patented software can near-instantly generate any major file format with the click of a single button and enables organizations to more effectively create, collaborate, organize, update and share content across all media major types — text, slides, audio, and video. In minutes, Government Agencies can rapidly build highly tailored videos, slide decks, proposals, webinars, podcasts, and other forms of media to reach users and Government personnel across a variety of use cases.

Highly Scalable APIs

Through a set of easy to integrate Application Program Interfaces (APIs) Iternal’s software can communicate with other existing technology systems to send and receive information and deliver content to other systems when and where it is needed. APIs are flexible/agnostic for both data input and output in all major media formats (text, slides, audio, video, images, etc).

Rapid Response Changes

Iternal’s software allows any organization to create weekly, daily, or even hourly changes to your messages at a global level and have updates propagate out instantaneously to all systems. One of the key advances of Iternal’s software is the system’s ability to manage Modular Components® of information, content, and knowledge (also known as “IdeaBlocks®”) in any major media format. The modularity of IdeaBlocks enables for substantial advances in reusability, lifecycle management, and elimination of substantial information duplication and redundancy.

Easy to Use

Simplicity is a core focus, and demonstrated by the average ramp-up speed for daily users being as short as a 10 minute online training video. More robust training is available to project or program managers via a Video On-demand 4 hour end-to-end comprehensive training course.

Supports 508 Compliant Communications

Iternal recognizes the importance of Section 508 Standards for Citizen communications. Iternal’s software can support Government Agencies in the delivery of 508 compliant communications via materials in various media types including visual and audio which meets or exceed the digital accessibility requirements outlined in Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. §794d), and the United States Access Board’s Revised Section 508 Standards.

Use Cases Performance Metrics

≈16x

Velocity Acceleration

≈13.4 Hours

Saved per Output Automated

≈92%

Reduction in Time

$10

Avg. per Hour of Effort Automated

Audio Production: An analysis of our customer base shows an average reduction in time of 90% to generate an output in this format. Automation through
Iternal’s software results in an average time savings of 4.5 hours per output in this format, and an average work product acceleration of 10x the legacy method.
3X average Reduction in duplication and redundant data
15 minutes of time savings (average) for each time an IdeaBlock (container for media – text, images, video, audio, etc) is re-used
The average IdeaBlock paragraph can be reviewed and updated in between 5 – 15 minutes depending on length and complexity.
Brochures: An analysis of our customer base shows an average reduction in time of 99% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 39.9 hours per output in this format, and an average work product acceleration of 99x the legacy method.
Digital Signage: An analysis of our customer base shows an average reduction in time of 70% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 7 hours per output in this format, and an average work product acceleration of 3x the legacy method.
Personalized Email Campaigns: An analysis of our customer base shows an average reduction in time of 85% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 5.66 hours per output in this format, and an average work product acceleration of 6x the legacy method.
Depending on the complexity of your internal language translation processes, we have seen an approval acceleration of between 2x and 10x the legacy methods by leveraging reuse of content and simplified modular components that make translations easier due to the streamlined workflow within Iternal’s software.
Hyper-personalized Video Content: An analysis of our customer base shows an average reduction in time of 97% to generate an output in this format. Automation through Iternal’s software results in an average time savings of 3.65 hours per output in this format, and an average work product acceleration of 33x the legacy method.
Depending on the complexity of your internal approval processes, we have seen an approval acceleration of between 2x and 10x the legacy methods by leveraging reuse of content and simplified modular components that make review and approval easier due to less material to review each iteration.

Our Partners

MASSIVE Outcomes® in weeks, not years.

Digital Transformation Use Cases for Federal, State, and Local Government Agencies

Cross-agency Use Cases

Numerous digital transformation use cases exist that can be applied to all types of government agencies, from Defense, Agriculture, Intelligence, and beyond. Iternal’s software platform transforms Government Agencies (Federal, State, Local) and Education (Higher Ed, K-12) by automating the curation, assembly, and production, of key accurate, up-to-date, and compliant information, content, knowledge, date, and subject matter expertise, across all foreign languages.

Transportation Agency Use Cases

Transportation Agencies such as the United States Transportation Security Agency (TSA), or their state and international equivalents prioritize passenger safety and security. Iternal’s software platform can support many passenger and traveler specific use cases which can streamline and optimize the traveler experience and reduce the operational load of the transportation safety officers.