LASER Team Support Certification
Train to provide Leadership, Advocacy, Solutions, Execution, and Results (LASER) to customers by developing solutions, providing assistance in execution, and delivering results through platform expertise.
Program Overview
The LASER Team Support Certification is designed for professionals developing expertise in platform demonstration, customer support, and solution deployment assistance. This 20-hour program with prerequisites provides specialized training in workflow automation, data management, and system configuration capabilities to help customers achieve success with the Iternal platform.
Required Skills
General Skills
- Strong communication abilities
- Technical proficiency
- Stakeholder engagement capabilities
- Business analysis skills
- Project management experience
- End user enablement knowledge
- Change management expertise
Technical Competencies
- Platform demonstration abilities
- Business process understanding
- Data management proficiency
- Workflow and process automation expertise
- System configuration capabilities
- Troubleshooting and support skills
Career Path
The LASER Team Support Certification leads to roles working with enterprise customers on automation projects and solution development using the Iternal platform.
Hyper-Personalized Marketing
Support customers with personalized marketing campaign automation
Sales Enablement
Help teams implement sales enablement tools and content automation
Custom Solutions
Assist with custom solution development using the Iternal platform
Growth to Captain
Path to LASER Team Captain with additional experience and training
Apply for Certification
Ready to join the LASER Team? Submit your application to begin developing your skills for this support specialist role.
Apply TodayBack to LASER Team