LASER Team
LASER Team doesn't just maintain the relationship with the customer. The Iternal LASER Team grows the relationship, deepens the connections, and expands our partnership with every customer to ensure their continued success.
Our Mission
"Leadership, Advocacy, Solutions, Execution, and Results - core elements designed to enhance the customer experience and ensure their continued success with Iternal Technologies."
The LASER Team represents Iternal's commitment to customer success beyond implementation. Our team of dedicated professionals combines deep technical expertise in the IdeaFORGE platform with business acumen and relationship-building skills to drive transformational outcomes for every customer engagement.
What LASER Team Provides
Strategic Advisory
Acts as a trusted consultant understanding your priorities, business objectives, and industry challenges to provide strategic guidance on platform utilization.
Platform Education
Drives customer understanding of Iternal Technologies software capabilities and identifies new use cases to maximize platform value and adoption.
Customer Lifecycle Management
Oversees the complete customer journey including onboarding, implementation, adoption, enablement, and ongoing optimization for long-term success.
Data-Driven Optimization
Uses analytics to maximize platform value, identify opportunities for improvement, and share best practices across your organization.
Innovation Collaboration
Works alongside customers to translate business goals into actionable solutions, driving innovation and continuous improvement within the platform.
Partnership Growth
Deepens connections and expands our partnership with every customer, ensuring alignment between your evolving needs and platform capabilities.
Our Team Composition
The LASER Team comprises professionals who combine technical expertise in the IdeaFORGE platform with business acumen and relationship-building skills. Our team members bring diverse backgrounds in enterprise technology, business transformation, and customer success.
LASER Team Certifications
LASER Team Captain
Principal Solutions Consultant certification for professionals with 7+ years of experience in large-scale IT programs, transformation initiatives, or SaaS implementations.
Learn MoreLASER Team Support
Support certification for professionals developing expertise in platform demonstration, customer support, and solution deployment assistance.
Learn MoreJoin the LASER Team
Become part of Iternal's customer success organization. We're looking for passionate professionals who want to help customers achieve transformational results.
View Open Positions