LASER Team Captain Certification
Train to provide Leadership, Advocacy, Solutions, Execution, and Results (LASER) to customers by developing solutions, providing assistance in execution, and delivering results through expertise and knowledge of the Iternal Technologies platform.
Program Overview
The LASER Team Captain Certification is designed for experienced professionals with 7+ years in large-scale IT/technical programs, transformation initiatives, or SaaS implementations. This comprehensive 30-hour program provides specialized training in customer consultation, use case development, solution deployment, and cross-functional collaboration with product, design, and engineering teams.
Required Skills
General Skills
- Excellent communication and presentation skills
- Technical proficiency and analytical thinking
- Stakeholder engagement and relationship building
- Business analysis and requirements gathering
- Project management and planning
- End user enablement and training
- Change management expertise
Technical Skills
- Iternal Platform expertise and configuration
- Business process analysis and optimization
- Data management and governance
- Workflow and process automation
- System configuration and customization
- Integration architecture understanding
- IdeaFORGE platform deep knowledge
Role Responsibilities
Customer Consultation
Lead discovery sessions and understand customer business objectives
Use Case Development
Identify and document high-value use cases for platform implementation
Solution Deployment
Lead implementation projects from planning through production launch
Cross-Functional Collaboration
Work with product, design, and engineering teams on solutions
Ongoing Support
Provide continuous support to ensure implementation success
Apply for Certification
Ready to become a LASER Team Captain? Submit your application to begin developing your skills for this principal solutions consultant role.
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